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Investor Charter

Vision

To provide automatic transparent, and actionable trading signals through our TBT Setup Indicator, empowering traders with innovative tools to make informed decisions while adhering to SEBI guidelines and ethical practices.

Mission

  1. To ensure the highest standards of transparency and accountability in providing trading-related tools.
  2. To offer a user-friendly indicator for intraday and swing traders with clear stop-loss and target signals.
  3. To maintain compliance with all regulatory guidelines for investor protection and fair practices.

Services Offered

  1. Trading Signals: Automatic buy/sell signals for intraday and swing trading.
  2. Stop-Loss & Targets: Clearly defined risk management levels for each trade.
  3. Support: Dedicated customer support for queries regarding the indicator’s usage.
  4. Access: Seamless usage across desktop and mobile devices.

Investor Rights

  1. Receive transparent and ethical services from Green Candle Research Academy.
  2. Get timely assistance for any technical or operational issues with the TBT Setup Indicator.
  3. Access detailed documentation and tutorials for the product’s usage.
  4. File grievances or seek clarification regarding the services provided.

Investor Responsibilities

  1. Use the TBT Setup Indicator responsibly for personal trading decisions.
  2. Ensure the legality of trading activities under applicable regulations.
  3. Understand the risks associated with trading in the stock market.
  4. Regularly review updates to the indicator and terms of service.

Grievance Redressal Mechanism

  1. Contact Email: For any issues, email us at info@greencandleresearch.com.
  2. Resolution Timeframe: All grievances will be acknowledged within 48 hours and resolved within 15 working days.
  3. Regulatory Escalation: If grievances are unresolved, they can be escalated to SEBI via the SCORES platform.

Disclosures

  1. The TBT Setup Indicator is a trading tool, not financial advice or portfolio management.
  2. Past performance of signals does not guarantee future returns.
  3. Green Candle Research Academy is SEBI-registered as a Research Analyst but does not guarantee profits or eliminate trading risks.