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Refund Policy

Refund Policy

At TBT Setup Indicator, we aim to provide high-quality tools and services to our clients. Please read our refund policy carefully before making any purchase. By purchasing the TBT Setup Indicator, you agree to the terms outlined in this refund policy.

  1. No Refund Policy: Due to the nature of our product, which is a digital indicator for trading, we maintain a strict no-refund policy. Once the access to the indicator is provided, it is deemed that the service has been fully rendered, and no refunds can be processed.

  1. Eligibility for Refund: Refunds will only be considered in the following exceptional circumstances:

  • If the payment was deducted more than once for the same transaction.
  • If you were charged but did not receive access to the TBT Setup Indicator within 72 hours of payment, and the issue remains unresolved despite reaching out to our support team.

  1. How to Request a Refund: To request a refund in the eligible cases mentioned above, please email us at info@greencandleresearch.com with the following details:

  • Your full name
  • Date of purchase
  • Payment receipt or transaction ID
  • Reason for requesting the refund

Our team will review your request and respond within 7 business days. If the refund request is approved, the amount will be credited back to your original payment method within 10-15 business days.

  1. Disputes and Chargebacks: If you experience any issue with the TBT Setup Indicator, we encourage you to contact us directly at info@greencandleresearch.com to resolve the matter. Filing a chargeback with your payment provider without contacting us first will be considered a breach of this policy and may result in the suspension of your account.

  1. Product Understanding: We encourage all users to thoroughly understand the features and limitations of the TBT Setup Indicator by reading the product details on our website or contacting us for any clarifications before making a purchase.

  1. Changes to the Refund Policy: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Contact Us: For any questions or concerns regarding this refund policy, please contact us: